Service Portfolio
Contact Centre Services
The Message Centre has over 30 years of experience in professional call answering for business and government customers. Our staff are professional, articulate and intelligent and we pride ourselves on being large enough to know how and small enough to care about each and every call we answer.
Our aim is to support and extend your business, adapting to your needs as you grow. Your caller’s satisfaction is our key motivation, we aim to be indistinguishable from your organisation, providing a seamless call answering service with a “live” operator, for a fast, efficient response.
Customer Relationship Management
We utilise a system to accommodate skills based routing and also the ability to customise call management processes and optimise the experience for the end user – your client.
Our powerful reporting suite is integrated with our software package and powerful reports can be generated of your call channels. We are able to monitor auditing and KPI compliance guidelines to ensure targets are being met with complete history of all calls and activities.
