The Message Centre is a 24/7 live
customised call centre answering service.
Australian Based, Australian owned.
1300 728 268

Our Answering Service makes your business available to customers 24 hours a day, seven days a week. Never again will you miss an important call or order.

We make your client feel special, providing the highest level of customer service and leaving your client with a feeling of confidence.

TMC does not use pre-recorded messages, so each call is answered in your business name by a member of our team. You decide on what specific information your require to be recorded, and then how you would prefer to receive that information. You may prefer a daily report of call activity, a direct voice relay via phone, or simply have each message sent via sms to mobile phone, paged to alphanumeric pager, or emailed at the time of call.

Example

Acme company needs to offer client’s the ability to leave messages beyond business hours. Until recently Acme has relied on an answering machine, but this offers too little flexibility and does not promote a professional image.

Since joining TMC, all incoming calls are diverted to their dedicated in-dial line before leaving the office at 5pm. Calls are answered in Acme’s preferred answering format, and callers receive a live and immediate response. The callers details and comments are recorded and they are advised that their call will be returned on the next business day. Urgent calls will be relayed to a staff member immediately. The next business day at 8am the diversion is deactivated and all messages are faxed to Acme for their attention.